COMPLAINTS
We want to resolve concerns clearly, fairly and as quickly as possible.
Write to: Vansco Ltd, Senior Service Station, Romsey Road, Cadnam, Southampton, SO40 2NN.
Email: sales@vanfinancecompany.co.uk. Telephone: 0330 133 6376. Please include your name, contact details, vehicle registration where relevant and a clear description of the issue.
We will acknowledge a formal complaint in writing within 5 working days and investigate the circumstances. We will issue a final or other response within 8 weeks of receiving the complaint.
If our investigation is not complete after 8 weeks, we will explain the reason for the delay and the expected completion timescale in writing. Where applicable, we will also explain the customer’s rights to refer the complaint to the Financial Ombudsman Service.
If a complaint concerns an eligible regulated financial product or service and you remain dissatisfied after our final response, or the applicable 8-week point is reached, you may be able to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service can be contacted at financial-ombudsman.org.uk or on 0800 023 4567 / 0300 123 9123.
Complaints are handled with appropriate confidentiality and in accordance with applicable data-protection requirements.